Bookly Customer Cabinet (Add-on) — is a powerful extension for the Bookly Pro booking system that provides your clients with a personal online space. This add-on allows registered customers to log in and access a dedicated dashboard directly on your website. Here, they can view their upcoming and past appointments, manage their personal information, and rebook services without having to fill out their details every time.
By integrating this customer cabinet, you significantly improve the user experience and build customer loyalty. It offers a transparent and convenient way for clients to interact with your business, reducing the need for phone calls or emails to confirm or change appointments. This streamlines your administrative workload and empowers your customers, making them feel more in control of their schedule and engagement with your services.
Why This Is Important
Without a customer portal, clients often feel disconnected. Studies show that 70% of customers prefer to use a company's website to get answers to their questions rather than use phone or email. If clients have to call you for every small change or to simply check their appointment time, it creates unnecessary friction and costs your staff valuable time. This add-on directly solves this by providing a 24/7 self-service portal, which can lead to a 25% reduction in support queries and a significant increase in customer retention.
Features
- View a list of upcoming and past appointments.
- Filter and sort appointments for easy navigation.
- Cancel appointments directly from the customer cabinet.
- Re-book past services with a single click.
- Secure login for registered WordPress users.
- Seamless integration with the Bookly Pro plugin.
- Edit and update personal contact information and details.
- Display appointment status (e.g., pending, approved, cancelled).
- Fully responsive design for access on any device.
- Easy setup using a simple shortcode on any page.
Customer Cabinet vs. Manual Management
| Feature | With Customer Cabinet Add-on | Without Add-on (Manual) |
|---|---|---|
| View Appointments | 24/7 instant access for clients | Client must call or email |
| Appointment Cancellation | Self-service, instant cancellation | Requires staff intervention |
| Updating Details | Client updates their own profile | Staff must manually update records |
| Re-booking | One-click from appointment history | Client fills out the form again |
| Staff Workload | Significantly reduced | High administrative burden |
How to install the plugin?
- Download the plugin archive using the button above.
- Navigate to Plugins > Add New in your WordPress dashboard.
- Click "Upload Plugin" at the top and select the downloaded ZIP file.
- Install, activate the plugin, and follow the quick setup wizard instructions.
FAQ
Do I need the Bookly Pro plugin for this add-on to work?
Yes, absolutely. The Bookly Customer Cabinet is an add-on, not a standalone plugin. It requires the Bookly Pro plugin to be installed and activated on your WordPress site to function correctly. It extends the core features of Bookly Pro by adding the customer-facing dashboard.
How do I add the customer cabinet to a page on my website?
It's very simple. After installing and activating the add-on, you just need to create a new page (or edit an existing one) in WordPress. Then, you insert the shortcode `[bookly-customer-cabinet]` into the page content. This will automatically generate the login form and the customer dashboard for logged-in users.
Can clients pay for their appointments through the customer cabinet?
The primary function of the Customer Cabinet is to view and manage appointments and profile details. While it displays appointment status, payment processing is handled by the core Bookly Pro plugin and its payment gateway add-ons (like Stripe or PayPal). If an appointment has a 'pending' status due to payment, the cabinet will reflect that, but the payment itself is completed during the booking process.
Is the Customer Cabinet (Add-on) compatible with multilingual websites?
Yes, the Bookly Customer Cabinet (Add-on) is compatible with popular multilingual plugins like WPML. This allows you to translate the front-end interface of the customer cabinet, ensuring that your clients can navigate their appointment dashboard in their preferred language for a better user experience.
